Now Hiring - Service Advisor / Service Writer / Counter Sales in Arlington, TN

Job Description

• Must possess exceptional customer service, organization, time management, and communication skills
• Obtain and prepare parts quotes
• Promotes and sells products and/or services to meet customer needs
• Supply Service Technicians with parts as required
• Ability to communicate customers interests, need, and requests to management and technicians
• Answer phones and direct customers to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to appropriate individual for resolution
• Calculate the customer’s bill using the shop’s computer system
• Receive cash, checks, and credit card payments from customers and record the amount received on the repair order
• Make change accurately and issue receipts to customers
• Ascertain and record totals of counter tickets and repair orders, sales deposits, and verify against all cash, checks, and credit card payments on hand at the end of shift – communicate any discrepancies
• Must follow all company safety policies and procedures
• Filing
• Perform any other special duties requested by Managers
• Regular attendance with consistent with attendance policy

Job Type: Full-time

Pay: $14.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Auto service management: 1 year (Preferred)
• Automotive Service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person